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229 Enhancing Customer Service in Healthcare
This inservice discusses the "how to" of customer service. It highlights the importance of making a good first impression and outlines valuable strategies that workers can follow to improve customer service................................................................................................ Purchase comes in two parts. Part 1 contains 9 attractive overheads. Part 2 consists of an ''Essential Guide for the Facilitator'' which also contains an independent learner format. Part 1 is 266KB in size. Part 2 is 702KB and 26 pages in length. 9 references.
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