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208 Dealing With Difficult Clients
Most health care workers have experienced the frustration of dealing with 'difficult' clients. Too often the result is stress and anxiety for everyone concerned. This inservice outlines the rights of clients, the types of client behavior that can result in difficulties, and strategies that a healthcare worker can use to build a healthy relationship with even the most challenging client. .............................................................................................. Purchase comes in two parts. Part 1 contains 5 attractive overheads and is 106KB in size. Part 2 consists of the ''Essential Guide for the Facilitator'' which also includes an independent learning format. It is 558KB in size. 17 pages in length. 17 references.
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